Privacy Policy

The Privacy Policy outlines how we collect, use, and protect your personal information, effective from 21st November 2023.

This Privacy Policy applies between you, the User of this Website, and Priorly LTD, the owner and provider of this website. The Policy applies to our use of any and all Data colleted by us or provided by you in relation to your use of the Website.

Please read the Privacy Policy carefully.

Definitions

The following definitions are used in this Privacy Policy:

"Data" refers to all information submitted to Priorly LTD via the website. This definition incorporates, where aplicable, the definitions provided in the Data Protection Laws.

"Cookies" are a small file placed on your computer when you use certain parts of the website. Details of the Cookies we use can be found below.

"Data Protection Laws" refers to any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implmenting and supplementary laws, regulations and secondary legislation.

"Priorly", "we", "us" or "our" refers to Priorly LTD, a company incorporated in England and Wales with registered number 15113327.

"Website" refers to Priorly.io and any subdomains as well as other websites and online servides that we cover in this Privacy Policy.

"Services" any service we provide to other businesses, which can include our white-label and other integrated booking solutions.

"User" or "you" this depends on why you are using the Website as you may be a Business User, Business Customer or Visitor.

You will be classed as a Business User when you sign up on behalf of a business.

You will be classed as a Business Customer when you do business with a business that uses services provided by us (e.g. when you book with a business that uses us for their booking solution) but are not doing business with us directly.

You will be classed as a Visitor when you are visitng the site and are not logged in.

Depending on how you are using the Website, Priorly will act as a "data controller" and/or "data processor (or service provider)".

Data we collect

The Data we collect will depend on how you are using the wesbite. We collect Data from data you give to us and data that is collected automatically.

Business Users

To provide your business with Services, in order to onboard as a Business user with a business we will need to collect Data the Business including:

• Legal business name
• Trade name
• Business registration number
• Business registration country/region
• Address
• Contact number
• All directors/representatives will also need to provide proof of identity which can be seen below

Each director of a business or if you are signing up as a sole trader we will need to collect the following Data for each person:

• First name
• Middle names
• Last name
• Date of birth
• Occupation
• Country/Region of Citizenship
• Address
• Phone number
• ID document

We will also collect the IP address, date, times and frequency with which you access the Website. This data is collected when you register or login.

Business Customer

When you do business that uses one of our services (e.g. booking via a website that uses one of our solutions). The business will process any Data in accordance with their terms.

Business Users are responsible for their own Privacy Policies and ensuring their Business Customers privacy rights are protected.

We may collect the following information, although the actual information collected will be dependent on the Business User:

• First name
• Middle names
• Last name
• Date of birth
• Occupation
• Country/Region of Citizenship
• Address
• Phone number
• Email address
• IP address

This information may be collected even if you do not complete the booking.

Visitor

If you use our site as a visitor and choose to contact us via form on our Website we may collect any Data you give to us as well as automatically collect your IP address and location.

How we use and share your Data

We may use your Data in the following ways:

• Fraud detection: We use Data collected from Business Users to build a risk profile. This allow Business Users to assess fraud or risk associated with a booking. This can be collected from completed bookings or attempted bookings.
• Advertising by Business Users: Attempted bookings / completed bookings may be used by Business Users to advertise their products services, subject to the terms of their privacy policy. Review their privacy policy to find how they use your data for marketing purposes.

Any Data given to us may be shared with:

• Our payment processor to facilitate payments
• To address legitimate legal process requests from courts, law enforcement agencies, regulatory bodies, and other public and government authorities, which may extend to authorities beyond your country of residence.

Data storage

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period neccessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

If you request your Data to be deleted it may persist on backup or archival media for legal, tax or regulatory purposes

Data retention

Any Data processed by us might be moved to and retained in a location beyond the European Economic Area ("EEA"). When storing and transferring data, we take all reasonable steps to protect your Data covered by this Policy against unauthorized access, destruction, loss, alteration or misuse.

We encourage strong password usage, and do not use the same password for your Priorly account that you use for other website. If you believe your account has been compromised please contact us immediately.

All data is securely stored on our servers distributed globally, and any communication between you and the server or between servers is encrypted by SSL (Secure Sockets Layer).

If the chat service is used, chat data is only stored for the Audit account to access. These messages are not stored in plain text and are stored encrypted. Only the Audit account can decrypt these messages. Any other messages sent are stored encrypted until the other user appears online, when they are downloaded to the users device and deleted from our server.

If the video chat service is used, we only provide a "Peer" system, video calls can only be viewed by the people on the call and no data is collected, some Business Users may use screen recording software to record and keep calls. Check the Business Users privacy policy for information on if they do this.

Cookies

We only use the following cookies on our platform:

• Business User Session: These are necessary to use the platform and allow us to identify registered users.
• Business Customer Session: These are necessary to collect the data needed to fill out the booking information and keep the time slot free.
• Functionality: These are used to personalise our content for you and remember your preferences (e.g. your choice of language or region).

Contact us

If you are a Business User and would like to contact us regarding the privacy policy and / or your Data, you can find us at [email protected]. If you are a Business Customer please see their policy and contact them.