Features › Notifications
Notifications

Keep clients and teams in sync,
automatically.

Booking confirmations, reminders, order updates, subscription alerts, and task nudges run on autopilot so nobody gets left behind.

Start for free See notification events ↓
Notification inbox
📅
Booking confirmed Client
Emma booked Mounjaro Consultation on Friday at 09:00. Confirmation email sent.
Now
⏰
Reminder queued Client
24-hour reminder for Emma will send on Thursday at 09:00.
2m
🔄
Subscription renewed Business
James renewed Elite PT Membership. Payment processed and invoice sent.
12m
📋
Task reminder Client
Health form is due before next renewal on 10 April.
18m
💬
New portal message Both
Client replied in portal thread. Team and client notifications dispatched.
27m
Last outbound notification sent 29 minutes ago
0
Manual reminder chasing needed
Every
Booking, order, and renewal can trigger updates
1 place
To control timing, recipients, and templates
Both
Client and business notifications supported
Notification events

One engine for bookings,
orders, tasks, and subscriptions.

Filter by event category to see the range of notifications you can automate from day one.

✅
Booking confirmation
Sent instantly after booking, including key details and optional calendar invite.
ClientBusiness
⏰
Appointment reminder
Trigger at custom intervals such as 48 hours, 24 hours, and 2 hours before start.
Client
❌
Booking cancellation
Notify clients and internal teams when a booking is cancelled or rescheduled.
ClientBusiness
🔄
Subscription renewal
Send before and after recurring charges with plan, date, and cycle information.
ClientBusiness
⚠️
Payment failed
Dunning-aware failure updates with retry timing and card update links.
ClientBusiness
📋
Task due soon
Remind clients to complete required forms, uploads, or check-ins before deadlines.
Client
📦
Order status update
Inform clients when orders are processing, dispatched, delayed, or delivered.
Client
💬
New portal message
Email alerts when new customer or team messages arrive in portal conversations.
ClientBusiness
🚧
Task overdue
Escalation nudges when required actions were not completed by cutoff.
ClientBusiness
What clients see

Branded emails,
out of the box.

Every client-facing email can include your business branding, the right context, and direct action links.

  • 🎨
    Your branding by defaultBusiness name and logo appear automatically across notifications.
  • 📆
    Calendar-friendly remindersBooking confirmations and reminders include actionable schedule context.
  • 🔗
    Relevant action linksJoin call, view order, pay balance, or complete tasks from the email itself.
  • ✉️
    Custom template supportMap your own SendGrid templates while preserving Priorly event data.
Timing and control

Your schedule,
your rules.

Set exactly when notifications send, who receives them, and which events stay enabled.

  • ⏱️
    Custom reminder intervalsSchedule one or many reminders before appointments.
  • 🔁
    Toggle per event typeEnable only the notifications relevant to your workflow.
  • 👥
    Recipient-level controlChoose client, business, or both for each trigger.
Booking reminder schedule
Mounjaro Consultation · Dr. Sarah Okafor
✓
Booking confirmed
Sent instantly with booking details and confirmation link
Always on
✓
48 hours before
Reminder email sent with schedule summary and location details
→
2 hours before
Queued for Friday 18 March 2026 at 07:00
Post-session review request
Scheduled approximately one hour after session end
Coming soon
Custom sending

Send from your
own domain.

Use your SendGrid account for custom templates, mapped event IDs, and your own sender identity.

  • 🔑
    Bring your own API keyRoute outbound email through your verified SendGrid account.
  • 📐
    Map template IDsAssign templates to each notification event type.
  • 📧
    Send from your addressClients see your domain and can reply directly to your team.
  • 🔄
    Fallback readyUnmapped events automatically use Priorly defaults.
SendGrid integration
✓ Connected
Template mapping
Booking confirmed d-8f3k2mNpQ Active
Appointment reminder d-3Pq9xWmLv Active
Subscription renewed d-7Hk2mRqTx Active
Task overdue Not mapped Using default
💡 Unmapped notifications use Priorly branded defaults automatically
Full control

Turn on only what
makes sense.

Every notification type can be enabled or disabled individually from your settings.

✅
Booking confirmation
Client + Business
⏰
Appointment reminders
Client
🔄
Subscription renewals
Client
⚠️
Payment failed alerts
Client + Business
📋
Task due and overdue
Client
📦
Order updates
Client
💬
New portal message
Client + Business
🔔
New booking alert
Business
SMS notifications are coming soon.

Set it up once.
Never chase manually again.

Every notification can run automatically while you stay focused on the service itself.

Start for free Book a demo