Orders & fulfilment
Every order, from
checkout to doorstep.
Run simple ecommerce dispatch and high-attention clinical approvals from the same screen. Review, approve, print, track, and notify without bouncing between tools.
Order
Status
Customer
Total
Items
Delivery
Tasks
#1187
Awaiting task
Dan Davies
£219.99
3 pending
#1175
Under review
James Thornton
£214.99
—
#1142
Unfulfilled
Amanda Reynolds
£259.98
—
#1130
Fulfilled
Sophie Clarke
£214.99
—
#1125
Fulfilled
Paul Dickinson
£214.99
—
✓
#0892
Unfulfilled
Lucy Chambers
£28.99
—
✓
#0891
Unfulfilled
Mark Webb
£18.50
—
✓
#0890
Unfulfilled
Priya Shah
£34.00
—
#0889
Fulfilled
Tom Barrett
£22.00
—
#0888
Fulfilled
Hannah Moore
£14.99
—
Auto
Dispatch updates sent the moment an order moves
Full
Timeline on every order, from placed to delivered
0
Manual emails needed when shipping or review completes
One click
to forward orders to a fulfilment partner
Review queue
Complex orders,
cleared one by one.
When orders need forms reviewed, products approved, or a clinical decision logged, Priorly presents them in a focused queue so your team can clear work quickly without missing context.
- One-by-one review flowEach order is presented in turn. Action it and the next one is ready immediately.
- AI summaries on long formsSurface the key information before reading every response in full.
- Approve or reject with reasonMark tasks done or send clients back with a clear explanation.
- Progress always visibleKnow exactly how many orders are left before the queue is clear.
Order 1 of 32 remaining
Testosterone Eligibility Form
13 Apr 2026, 20:48
Current TRT patient on cypionate ester 100mg/week, no reported side effects, written clinical suitability confirmation received, and family cancer history noted for review.
Responses · 3 fieldsSubmitted 13 Apr
Current medication
Testosterone Cypionate 100mg/week
Side effects reported
None
Family cancer history
Yes — parents
Order context
Cross-check products, shipping, and eligibility
Order snapshotReady for review
Primary item
Testosterone Cypionate 200mg/ml Vial
Delivery
Royal Mail Tracked 24
Linked submission
Form #1100 attached to Order #1187
Product approval
Clinical sign-off required before fulfilment
Approval checklist1 decision pending
Dose
200mg/ml vial · as directed
Fulfilment route
Send to dispensing partner after approval
Outcome
Approve to continue or reject and request resubmission
Order detail
Everything about an order,
in one place.
Open an order and see items, shipments, timeline, customer context, and quick actions together. No hunting through separate tools to answer a basic question.
Order #1090
Fulfilled
13 Apr 2026 · 22:48
Items · 0 unfulfilled
Testosterone Cypionate Vial
10ml / 200mg/ml · SKU: TEST02
£214.99
Fulfilled
Sharps Bin · 1 litre
SKU: SHARPS-BIN-1L
£2.99
Fulfilled
Shipment #1 · Royal Mail
YT824782547G8
Timeline
Tracking updated
Tracking number set to YT824782547G8
28 Apr · 16:21
Item approved
Testosterone Cypionate approved by staff
28 Apr · 10:39
Shipping label created
Royal Mail 48 label generated for this order
28 Apr · 12:39
Form submitted
Form #1047 submitted for this order
13 Apr · 20:48
Order placed
Customer submitted order via product page
13 Apr · 20:48
Bulk fulfilment
A hundred simple orders.
Three clicks.
For orders that do not need review, bulk-select the right batch, generate labels, print picking slips, and mark everything dispatched together.
- Select all or filter firstBuild the right batch before you act on it.
- Generate shipping labelsCreate labels and tracking numbers for the whole batch at once.
- Print picking slipsGive your team the exact list of items to pull and pack.
- Mark dispatched in bulkCustomers are notified automatically when the batch leaves.
Bulk action bar · 23 orders selected
23 orders selected
All unfulfilled · Standard delivery
Done
Shipping labels generated
23 labels ready to print
Done
Print picking slips & labels
Ready — click to open the print dialog
Print now
Mark as dispatched
Customers notified automatically
Pending
Sample tracking number generated
YT824782547G8
Fulfilment
Do it yourself, or
hand it off.
Most businesses ship their own orders. Some route them to a pharmacy, warehouse, or other fulfilment partner. Priorly supports both from the same workflow.
Fulfil it yourself
Pick, pack, print, and dispatch inside Priorly with shipment history and automated customer updates built in.
✓Generate labels in bulk
✓Print picking slips for your team
✓Mark dispatched and notify customers
✓Full shipment timeline logged automatically
✓ The default — no setup needed
Use a fulfilment partner
Connect a partner once, then forward orders in one click while keeping the customer-facing order timeline under your control.
✓Connect your partner once in settings
✓Forward any order in one click
✓Send order details and prescriptions automatically
✓Keep the order visible in your admin
💡 Optional — only if you need it
Prescription authorisation
PIN-gated approval
for prescription items.
When an order contains a prescription product, a clinician can review the context, amend where needed, and authorise it with their prescribing PIN before fulfilment continues.
- PIN-gated authorisationPrescription orders can only be finalised by someone with the right sign-off authority.
- Amend before approvingAdjust dose or instructions in the same approval view.
- Every change loggedApprovals, edits, and rejections are written to the order timeline automatically.
- Forward after approvalSend the approved order to a connected fulfilment partner without re-keying anything.
All tasks complete
Order #1187 is ready to finalise
Testosterone Cypionate 200mg/ml Vial
10ml / 200mg/ml · Dose: as directed
£214.99
Complete all tasks
Fulfil the order
Send to fulfilment partner
Prescribing PIN · Required for prescription items
Coming soon
Self-serve returns,
built for your rules.
Clients initiate returns from their portal, your policies decide what is eligible, and every step is tracked from request to refund.
Client-initiated from the portal
Customers choose the item, select a reason, and submit a structured request without emailing your team.
Return windows enforced automatically
Set eligibility windows per product so late returns are declined before they reach your queue.
Auto-approve or review
Approve safe, routine cases automatically and send edge cases into a review workflow.
Refund or store credit
Return cash to the customer or offer credit when that better fits your business.
Non-returnable product rules
Block prescription items, opened consumables, or other excluded categories automatically.
Return label generated on approval
Approved returns can send the next instruction and shipping label without manual effort.
What the client sees in their portal
Return status tracked end to end — no chasing, no uncertainty.
📋
Requested
Client picks item and reason
✓
Approved
Label emailed automatically
📬
In transit
Tracked back to you
📦
Received
You mark it received
💳
Refunded
Refund or store credit issued
Order statuses
Always know exactly
where every order stands.
A single order board can support simple fulfilment, customer hold-ups, and regulated approvals without forcing your team into separate systems.
Require Action
Orders where your team needs to review a form, approve an item, or make a decision before it can continue.
On Hold
Orders you have paused manually while waiting on a callback, document, or operational decision.
Unfulfilled
Orders that have passed review and are ready to pick, pack, and dispatch.
Fulfilled
Dispatched, tracked, and complete with the full history kept against the order.
Awaiting Customer
The next step sits with the customer until they complete a required action.
Partial
Some items have shipped, but at least one part of the order is still outstanding.
Every order handled
exactly as it should be.
Simple orders in seconds. Complex ones with the care they need. All in one connected workflow.
30 days free. No credit card required. Cancel any time.