Order management
that keeps things moving.
Handle simple ecommerce orders and clinical approvals from the same order queue. Review, approve, print, track and update customers without bouncing between different tools.
Order
Status
Customer
Total
Items
Delivery
Tasks
#1187
Awaiting task
Dan Davies
£219.99
3 pending
#1175
Under review
James Thornton
£214.99
–
#1142
Unfulfilled
Amanda Reynolds
£259.98
–
#1130
Fulfilled
Sophie Clarke
£214.99
–
#1125
Fulfilled
Paul Dickinson
£214.99
–
✓
#0892
Unfulfilled
Lucy Chambers
£28.99
–
✓
#0891
Unfulfilled
Mark Webb
£18.50
–
✓
#0890
Unfulfilled
Priya Shah
£34.00
–
#0889
Fulfilled
Tom Barrett
£22.00
–
#0888
Fulfilled
Hannah Moore
£14.99
–
1 queue
Ecommerce orders and clinical approvals, side by side
6 statuses
Require Action, On Hold, Unfulfilled, Fulfilled, Awaiting Customer & Partial
2 ways
Fulfil in-house, or forward to a fulfilment partner
1 click
Forward an order to a partner with nothing re-keyed
Complex orders,
cleared one by one.
Some orders need more than picking and posting. Priorly keeps the form, product, notes and approval steps together so your team can work through each task with the context still attached.
- One-by-one review flowOpen a stack of orders that need review, finish the tasks on one, then move straight to the next.
- AI summaries on long formsSee the key points first, before reading every response in full.
- Approve or reject with reasonMark the task complete, or ask the customer to resubmit with a clear explanation.
Task 1 of 32 remaining
Testosterone Eligibility Form
13 Apr 2026, 20:48
Current TRT patient on cypionate ester 100mg/week, no reported side effects, written clinical suitability confirmation received, and family cancer history noted for review.
Responses · 3 fieldsSubmitted 13 Apr
Current medication
Testosterone Cypionate 100mg/week
Side effects reported
None
Family cancer history
Yes, parents
Blood test submission
Uploaded 13 Apr 2026, 20:55
Uploaded results1 file attached
Attachment
bloods-april-2026.pdf
Requested markers
Total testosterone, haematocrit, oestradiol
Reviewer note
Check latest panel before approving the next testosterone cycle.
Product approval
Clinical sign-off required before fulfilment
Approval checklist1 decision pending
Dose
200mg/ml vial · as directed
Fulfilment route
Send to dispensing partner after approval
Outcome
Approve to continue or reject and request resubmission
Stop tab-hopping.
The order tells the story.
Open an order and see items, shipments, timeline, customer context, and quick actions together. No hunting through separate tools to answer a basic question.
Order #1090
Fulfilled
13 Apr 2026 · 22:48
Items · 0 unfulfilled
Testosterone Cypionate Vial
10ml / 200mg/ml · SKU: TEST02
£214.99
Fulfilled
Sharps Bin · 1 litre
SKU: SHARPS-BIN-1L
£2.99
Fulfilled
Shipment #1 · Royal Mail
YT812233456G8
Timeline
Tracking updated
Tracking number set to YT812233456G8
28 Apr · 16:21
Item approved
Testosterone Cypionate approved by staff
28 Apr · 10:39
Shipping label created
Royal Mail 48 label generated for this order
28 Apr · 12:39
Form submitted
Form #1047 submitted for this order
13 Apr · 20:48
Order placed
Customer submitted order via product page
13 Apr · 20:48
Coming soon
Self-serve returns,
built for your rules.
Clients initiate returns from their portal, your policies decide what is eligible, and every step is tracked from request to refund.
Client-initiated from the portal
Customers choose the item, select a reason, and submit a structured request without emailing your team.
Return windows enforced automatically
Set eligibility windows per product so late returns are declined before they reach your queue.
Auto-approve or review
Approve safe, routine cases automatically and send edge cases into a review workflow.
Refund or store credit
Return cash to the customer or offer credit when that better fits your business.
Non-returnable product rules
Block prescription items, opened consumables, or other excluded categories automatically.
Return label generated on approval
Approved returns can send the next instruction and shipping label without manual effort.
What the client sees in their portal
Return status tracked end to end — no chasing, no uncertainty.
📋
Requested
Client picks item and reason
✓
Approved
Label emailed automatically
📬
In transit
Tracked back to you
📦
Received
You mark it received
💳
Refunded
Refund or store credit issued
Select, generate, print, dispatch.
Simple orders stay simple.
For orders that do not need review, select the batch, generate shipping labels, print the paperwork and mark everything dispatched together.
- Select your ordersFilter by status, delivery type, or whatever makes sense and then select the batch.
- Generate shipping labelsCreates labels and tracking numbers for every order in the batch.
- Print labels and picking listsShipping labels, picking list, and invoices handled from one menu.
- Mark dispatched in bulkMark the batch as dispatched and send customer updates together.
Bulk action bar · 23 orders selected
23 orders selected
All unfulfilled · Standard delivery
Done
Shipping order generated
Created for 23 selected orders
Done
Picking list selected
Opens the print dialog immediately for 23 selected orders
Print dialog
Mark as dispatched
Customers notified automatically
Pending
Sample tracking number generated
YT011234452GB
In-house by default.
Partner-ready when needed.
Most businesses ship their own orders. Some route them to a fulfilment partner such as a warehouse or pharmacy. Priorly works either way.
Fulfil it yourself
Pick, pack, print, and dispatch inside Priorly with shipment history and automated customer updates built in.
Generate labels in bulk
Print picking slips for your team
Mark dispatched and notify customers
Full shipment timeline logged automatically
The default - no setup needed
Use a fulfilment partner
Connect a partner once, then forward orders in one click while keeping the customer-facing order timeline under your control.
Connect your partner once in settings
Forward any order in one click
Brand dispatch emails as your own
Keep the order visible in your admin
Optional - only if you need it
PIN-gated approval
for prescription items.
Link each product variant to a prescription item and standard dosage. When the order reaches approval, Priorly pulls it into the prescribing screen so a prescriber can review, amend and authorise with their PIN.
- PIN-gated sign-offPrescription items can only be finalised by a prescriber account with the correct PIN.
- Amend before approvingDefault dose and prescription item pulled from the product. Adjust it right there if needed.
- Every change loggedApprovals, edits, and rejections are written to the order timeline automatically.
- Forward after approvalSend the approved order to a connected fulfilment partner without re-keying anything.
All tasks complete
Order #1187 is ready to finalise
Testosterone Cypionate 200mg/ml Vial
10ml / 200mg/ml · Dose: as directed
£214.99
Complete all tasks
Fulfil the order
Send to fulfilment partner
Prescribing PIN
Required for prescription items
All orders together.
Next steps made clear.
Routine orders, held orders and prescriptions waiting for sign-off all live in the same view. Your team checks one place, not three.
Require Action
Orders where your team needs to review a form, approve an item, or make a decision before it can continue.
On Hold
Orders you have paused manually while waiting on a callback, document, or operational decision.
Unfulfilled
Orders that have passed review and are ready to pick, pack, and dispatch.
Fulfilled
Dispatched, tracked, and complete with the full history kept against the order.
Awaiting Customer
The next step sits with the customer until they complete a required action.
Partial
Some items have shipped, but at least one part of the order is still outstanding.
Every order handled
exactly as it should be.
Simple orders in seconds. Complex ones with the care they need. All in one connected workflow.
30 days free. No credit card required. Cancel any time.